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INSIGHT
...and After the Recession?
By Dr Bruce Hoag CPsychol |
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Oct 09 | Officially,
France and Germany, and Hong Kong and Japan are out of the recession,
experiencing marginal economic growth in the last quarter. Other
parts of the world haven’t been so fortunate. The economies
of the United States and the United Kingdom both still seem to
be shrinking, albeit to a lesser extent. Some countries, such
as Malaysia, seem to have escaped recession officially, but nevertheless
have felt its effects. We’re all connected, whether we like
it or not.
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BRUCE
HOAG
IMAGE COURTESY : BRUCE HOAG |
Dr Bruce Hoag is a Chartered
Occupational Psychologist (C.Psychol) and has
a PhD from the Manchester Business School. Dr
Hoag teaches as an adjunct to MBA students at
the University of Phoenix and to undergraduates
at the University of Maryland at US military
bases in Italy.
A guest lecturer previously at Cambridge University,
University of Westminster Business School (London),
and the City University Business School (London),
Dr Hoag has delivered numerous presentations
to groups from the Chartered Institute of Personnel
and Development throughout the United Kingdom.
He
has also consulted to senior managers in organizational
design and product development and written a
score of business and training plans for a number
of small and medium size businesses.
For more information, please visit www.p-advantage.com.
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The
lay-offs (or redundancies) are a by-product of those shrinking or
slowing economies and remind us of another time when unemployment
rates were even worse. In the early 1980s US, jobs for life disappeared.
It took a little more than ten years for this to become a reality
in the UK, and it wasn’t long before other nations followed
suit. It must be said that, as of this writing, some countries have
laws that prevent workers from being laid off altogether in poor
economic times, or even fired for incompetence. France, Germany
and Italy have made it nearly impossible to terminate employees,
and any attempts to change this have been met with stiff resistance.
France, for example, has experienced more than one general strike;
and Italy has had periods when employees were sent home for half
the month while being paid by the government rather than made redundant.
Germany has already started saying that they don’t know how
long they will be able to continue to give people permanent jobs.
The handwriting is on the wall.
Surprisingly,
none of this seems to have persuaded most people that these circumstances
apply to them. In countries where companies are not obligated to
provide permanent jobs and who readily acknowledge that they don’t,
still expect those that they hire to work as hard as they did, for
as many or more hours as they did, and to be at least as productive
as when they did offer such guarantees. Similarly, although workers
will tell you that companies no longer give them jobs for life,
they also admit that fundamentally, their behavior has remained
unchanged. Managers still believe that they hire employees, even
though by definition they now are independent contractors; and workers
still talk about being “in-between jobs” or “looking
for a job” as if they were only temporarily unemployed. However,
one has to wonder how someone who is contracted for a short-term
assignment can ever be considered to be employed by either of them.
This isn’t about lessons learned; this is about maintaining
the status quo, even if it’s a lie.
This raises a number of important questions. As a leader or manager,
how has your attitude and behavior changed since that defining moment
when permanent jobs passed into history? Are you among those who
know this to be the case, but are holding out for the status quo?
What’s
your attitude toward the people you lead or manage? Do you expect
them to think and behave like entrepreneurs? Do you know what that
behavior looks like? A friend of mine, Dr Binna Kandola, did a study
a number of years ago on entrepreneurship. He discovered that many
companies allegedly want entrepreneurs, but when they see the behaviour
they screen them out, such that they aren’t contracted or,
if they are, they’re more or less dismissed constructively
because they aren’t allowed to behave in a manner that’s
consistent with their tendencies. Are you guilty of this?
What
about generational differences? The United States and the United
Kingdom, as well as other nations have four generations of workers
in the economy for the first time. Would it surprise you to know
that they all work just as hard and produce just as much, but have
different ways of doing it? Those born before 1945, and grew up
in the Great Depression, are just thankful for a job. Baby-boomers,
their children, want a job they like and where they can make a difference,
but still work as if they have jobs for life, even though many admit
they don’t. Remember that the environmental movement came
from this cohort.
Generation X, the children of the Baby-boomers witnessed firsthand
what happened to their parents. No matter how hard they worked and
no matter how loyal they were, many still lost their jobs. I’ll
tell you something else: This generation grew up with computers,
and many of them were no more than four or five years old when the
World Wide Web was made available to everyone. This generation believes
that the Internet makes it possible for them to work when they want,
where they want, and with whom they want. Work is only a means to
an end. Bruce Tulgan refers to them as the “just in time workforce.”
They work a contract, take a few months or a year off, and then
they work another contract. Are you trying to control the outcome,
or the process? Baby-boomers and their parents want it both ways.
Generation X says there are no personal rewards for letting you
do so.
Then there’s Generation Y, the Boomers grandchildren. In the
West, this is a larger generation than their parents. These workers
are in their mid twenties and younger. Guess what they’ve
learned already? The current recession has ingrained in their minds
that there are no jobs for life. What’s your attitude towards
them? Do you expect them to devote themselves to you, work all the
hours there are just because they can, while all the while knowing
that you might terminate them at the end of their contracts? If
this cohort thought even for a moment that being an independent
contractor was a once in a lifetime experience, all they have to
do is ask their parents what happened to them.
The
world of work has changed forever. New leadership and management
styles are necessary to attract and retain people. Attraction is
comparatively easy, though as skilled labour becomes less and less,
it the problem will be exacerbated. Retention is an entirely different
affair altogether. By your attitudes, expectations, and behaviour,
you actually could be driving them away. It’s up to you.
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